Client Code of Conduct
Thank you for choosing our pet waste removal service. To ensure a safe, professional, and efficient experience for everyone, we ask that clients follow these simple guidelines:
Safe Access
Please ensure our technicians have clear and safe access to all service areas.
Gates should be unlocked on scheduled service days, unless other arrangements have been made.
Pet Safety
Aggressive or potentially dangerous pets must be secured before service begins.
Clients are responsible for informing us of any pets with behavioral concerns.
Yard Conditions
Please notify us of any hazards such as broken fencing, holes, construction materials, standing water, or other safety concerns.
We reserve the right to postpone service if yard conditions are unsafe.
Respectful Communication
We are committed to treating all clients with professionalism and respect and expect the same in return.
Harassment, discrimination, threats, or abusive behavior toward our staff will not be tolerated.
Service Modifications & Cancellations
Please provide at least 24 hours' notice for service cancellations or schedule changes whenever possible.
Missed appointments due to inaccessible yards may still be subject to a service charge.
Payment
Payment is due according to the terms agreed upon during signup.
Repeated late payments may result in suspension or termination of service.
Weather & Delays
Service schedules may be adjusted due to severe weather or unforeseen circumstances.
We will communicate any significant delays or rescheduling needs as soon as possible.
Right to Refuse Service
We reserve the right to refuse or discontinue service if conditions are unsafe, access is restricted, payment obligations are not met, or this Code of Conduct is violated.
By using our services, you agree to follow these guidelines so we can provide reliable, safe, and high-quality pet waste removal for all clients.
Thank you for helping us keep your yard clean and your pets happy! 🐾